Refund policy

Refund Policy:

Thank you for shopping with Foi. Below is our refund policy, which outlines the terms and conditions regarding returns and refunds.

  1. All Sales Final: We want you to be completely satisfied with your purchase from Foi. However, please note that all sales are final. Once a purchase is made, it cannot be returned or refunded.

  2. No Returns: We do not accept returns for any reason, including but not limited to size, fit, color, or change of mind. Please ensure that you carefully review all product details, including sizing charts and descriptions, before completing your purchase.

  3. No Refunds: We do not offer refunds under any circumstances. This policy applies to all products, including regular-priced items, sale items, and promotional offers.

  4. Quality Guarantee: While all sales are final, we stand behind the quality of our products. If you receive a defective or damaged item, please contact our customer service team at foicustomerservice@gmail.com within 2 days of receiving your order. We will work with you to address the issue and provide a suitable resolution.

  5. Exchanges (if applicable): We do not offer exchanges for items purchased from Foi. If you received a defective or damaged item, please refer to section 4 (Quality Guarantee) for instructions on how to contact us for assistance.

  6. Cancellations: Once an order has been placed and processed, it cannot be canceled or modified. Please double-check your order details before completing your purchase. 

  7. Shipping Costs: Shipping costs are non-refundable. If you receive a refund for a defective or damaged item (as outlined in section 4), the cost of return shipping will be deducted from your refund, if applicable. Any extra shipping fees due to mistakes in address will be covered by customer.

  8. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer service team at foicustomerservice@gmail.com. We are here to assist you and ensure that you have a positive shopping experience with Foi.

By making a purchase from Foi, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this refund policy.

This refund policy is effective as of 3/21/2024 and may be subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information regarding our refund policy.

Thank you for choosing Foi. We appreciate your business.